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Terms & Conditions

CUSTOMER TERMS

PAYMENT TERMS

​Credit Cards: Payment via Visa, MasterCard, Discover, American Express, or PayPal are only accepted at time of ordering. Card will be processed when order is ready for shipment. Prepayment via credit card may be required for special order items or other circumstances.

SHIPPING


Freight: All orders are shipped F.O.B. Salem, New Hampshire. Unless your order specifies the method of shipping desired, it will be shipped by the surface carrier of our selection.

Stock Items: Upon receipt of order, most orders for stock items will be shipped within 5-7 business days.

Next Day/2nd Day Shipments: Emergency shipments can be processed until 3:00 pm EST (subject to change without notice).

Drop Shipments: We will drop ship your order at a 15% charge.

Discrepancies: Shipping discrepancies must be noted on the carrier bill of lading and signed by the carrier's driver. All other discrepancies must be reported within 5 days of receipt of merchandise.

​Damaged Merchandise: CANNABISLABWARE.COM is not responsible for damaged packages. All damages should be resolved with carrier.

​​RETURNS

​The following items are non-cancellable/non-returnable: Sterile items, custom merchandise, special order items, specially labeled products, private label products, and discontinued items and partial cases.

Prior authorization is required for all returns. Unauthorized returns will not be accepted. Regularly stocked items are returnable in original, unopened cartons within 30 days of shipping date. Contact our Customer Service Department at 1-603-490-0079 to request an RMA number. The RMA number will expire 30 days from issue date and must be noted on all paperwork accompanying the returned merchandise. Merchandise returned using an expired RMA number will not be accepted. Freight charges on all returned merchandise are the responsibility of the purchaser (in both directions). Accepted returns are subject to a minimum 20% restocking charge at our discretion. No credit will be issued until the returned merchandise is received by CANNABISLABWARE.COM and it is verified to be in resellable condition. Lost returns are the responsibility of the purchaser. Proof of delivery, where required, is the purchaser's responsibility.

Privacy Policy

Cannabis Labware.com Privacy Policy

Your privacy is important to us. Please review our privacy policy and contact us if you have any questions.

Cannabis Labware is located at:

6 Delaware Drive

Salem, NH, United States

Phone: 603-390-3699 Email: sales@CannabisLabware.com

It is Cannabis Labware’s policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to https://www.CannabisLabware.com (hereinafter, "us", "we", or "https://www.CannabisLabware.com/ "). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website.

We have adopted this privacy policy ("Privacy Policy") to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.

This Privacy Policy, together with the Terms and Conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.

Website Visitors

In the process of providing laboratory products, services and systems to researchers, Cannabis Labware. and its affiliates collect and process personally identifiable information (also known as personal data) in a variety of circumstances. Like most website operators, Cannabis Labware collects non-personally identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Cannabis Labware's purpose in collecting non-personally identifying information is to better understand how Cannabis Labware’s visitors use its website. From time to time, Cannabis Labware may release non-personally identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Cannabis Labware also collects potentially personally identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on https://www.CannabisLabware.com blog posts. Cannabis Labware only discloses logged in user and comment IP addresses under the same circumstances that it uses and discloses personally identifying information as described below.

Gathering of Personally Identifying Information

Certain visitors to Cannabis Labware’s websites choose to interact with Cannabis Labware in ways that require Cannabis Labware to gather personally identifying information. The amount and type of information that Cannabis Labware gathers depends on the nature of the interaction. For example, we ask visitors who sign up for a blog at https://www.CannabisLabware.com to provide a username and email address. We may use your email address to send you marketing emails to a designated email address.  If you do not wish to receive such marketing emails, you may opt out by declining to receive such emails when registering or at other information collection points on the Online Services or by following opt-out instructions included in such emails.

We may collect personal data about you (namely, your position, specialty and publications) from publicly-available resources such as company, university, and publications websites, and combine it with personal data we have collected about you, to complete our customer profile of you in support of our sales and marketing activities.

We also perform statistical analyses of the users of our Online Services to improve the content, design and navigation of the Online Services. In these cases, we use aggregate or statistical data that cannot reasonably be used to identify you.

Security

The security of your Personal Information is important to us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

External Site Links

Our Service may contain links to external sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you review the Privacy Policy and terms and conditions of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third-party sites, products or services.

https://www.CannabisLabware.com uses the re-marketing services to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven't completed a task on our site, for example using the contact form to make an inquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone's past visits. Of course, any data collected will be used in accordance with our own privacy policy and Google's privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

Aggregated Statistics

Cannabis Labware may collect statistics about the behavior of visitors to its website. Cannabis Labware may display this information publicly or provide it to others. However, Cannabis Labware does not disclose your personally identifying information.

Affiliate Disclosure

Should this site use affiliate links, or engage in affiliate marketing in any form, users earn a commission from certain links in predetermine agreements. This does not affect your purchases or the price you may pay.

Cookies

To enrich and perfect your online experience, Cannabis Labware uses "Cookies", similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.

A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. Cannabis Labware uses cookies to help Cannabis Labware identify and track visitors, their usage of https://www.CannabisLabware.com, and their website access preferences. Cannabis Labware visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Cannabis Labware’s websites, with the drawback that certain features of Cannabis Labware’s websites may not function properly without the aid of cookies.

By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to Cannabis Labware’s use of cookies.

E-commerce

Those who engage in transactions with Cannabis Labware– by purchasing Cannabis Labware’s services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Cannabis Labware collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor's interaction with Cannabis Labware. Cannabis Labware does not disclose personally identifying information other than as described below. And visitors can always refuse to supply personally identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

 

Privacy Policy Changes

Although most changes are likely to be minor, Cannabis Labware may change its Privacy Policy from time to time, and in Cannabis Labware's sole discretion. Cannabis Labware encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

If you have any questions about our Privacy Policy, please contact us via email sales@cannabislabware.com or by phone (603) 890-3699 .

Last updated: October 21, 2019